CUSTOMER CARE

How can we help?

Speak to our team in London by phone or email, or come and see us in our London shop. If your question is about an order, have the order number to hand.

Our office is open Monday to Friday, 9am to 5pm UK time (excl. bank holidays).
CALL US
+44 (0)20 7924 4332

Office: Monday to Friday, 9am to 5pm (excl. bank holidays). Our call centre takes orders seven days a week.

Call now
EMAIL
enquiries@dennercashmere.co.uk

We aim to reply within 48 hours. Include your order number and we can help sooner. Photos of a piece are welcome.

Write to us
VISIT OUR SHOP
114 St John's Hill, London SW11 1SJ

Monday to Friday, 10am to 5pm (excl. bank holidays). About 10 minutes' walk from Clapham Junction station.

Plan a visit
QUICK ANSWERS

The questions we are asked most.

All help topics

Delivery

Free standard delivery on all UK orders. UK Express is £10 and arrives the next working day if you order before 1pm on a weekday.

Shipping and delivery

Returns

Send back unworn pieces, tags on, with the dispatch note, within 30 days of receipt. UK returns through Royal Mail are free.

Returns and refunds

Exchanges

Fill in the form at the bottom of your despatch note and send it back with the returned items. A replacement of your choice, subject to the availability of stock, is posted at no extra charge.

How exchanges work

Where is my order?

Every order can be tracked. Once your parcel reaches the courier, they email you a tracking number so you can follow it.

Delivery times

Sizing

Women's S to XL covers UK 8 to 22, and men's runs S to XXL. Chest measurements for every size are in the guide.

Guide to sizing

Caring for cashmere

Every piece is different, so always follow the care label sewn into the garment. Our guide covers drying, storage and pilling.

Care guide
All help topics
SEND A MESSAGE

Write to us.

Choose a topic so your message reaches the right person. For a faulty item, please include your order number.

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YOUR FEEDBACK

Tell us which colours and styles you would like to see next.

Your feedback is how we shape our collections, so we can keep making pieces you love to wear season after season. Choose "Ideas for the next collection" in the form.

ORDER BY PHONE

Prefer to talk it through? Call our order line on +44 (0)20 7924 4332. Our call centre takes orders seven days a week.

Call the order line
The Denner Cashmere shopfront in London
OUR SHOP

Come and see us in London.

The shop is where we hold our most special boutique pieces, and our staff are always happy to help with styling advice. Come in to try a size, or collect an online order.

Open Monday to Friday, 10am to 5pm (excl. bank holidays).
ADDRESS
114 St John's Hill
London SW11 1SJ
OPENING HOURS
Monday to Friday, 10am to 5pm
Closed weekends and bank holidays
GETTING HERE
Clapham Junction station, then about 10 minutes' walk.
CLICK AND COLLECT
Free. Choose Store Pick-Up at checkout. Usually ready within 4 hours during office hours.
Get directions About the shop
BY POST
Denner Cashmere
114 St John's Hill
London SW11 1SJ
United Kingdom
RETURNS FROM ABROAD
Post to the address shown here and follow your parcel with the tracking number from your courier. How returns work
COMPANY
Denner Cashmere Limited
Company No. 08047736
VAT No. 252 1085 37
LDNEST. 1994MNG