Shipping and delivery
Every order is packed at our warehouse and dispatched Monday to Friday (excl. bank holidays). Choose your country below to check the delivery details.
Free standard delivery on all UK orders with Royal Mail 1st Class. Express is £10.
The courier emails you a tracking number once your parcel reaches them.
Collect from our brick-and-mortar shop in London, usually ready within 4 hours during office hours.
Where are we sending it?
Dates are estimates for an order placed now. They count our working days, Monday to Friday, excluding UK bank holidays.
Allow 5 working days. We aim to dispatch it the same day.
Next working day when you order before 1pm on a weekday.
All destinations at a glance.
The charge is added at checkout once you enter your delivery address. Outside the UK we ship with DHL.
| DESTINATION | STANDARD | DELIVERY TIME | FREE DELIVERY | EXPRESS |
|---|---|---|---|---|
| UK AND ISLANDS | ||||
| United KingdomYOUR SELECTION | FreeRoyal Mail 1st Class | Allow 5 working days | On every order | £10Next working day, order by 1pm on a weekday |
| Channel Islands, Isle of ManYOUR SELECTION | Free | Allow 5 working days | On every order | £10 |
| EUROPE | ||||
| FranceYOUR SELECTION | £15 | 5 to 7 working days | Over £350 / €420 | Email before ordering |
| GermanyYOUR SELECTION | Free | 5 to 7 working days | On every order | Email before ordering |
| SwitzerlandYOUR SELECTION | At checkoutDHL Express Worldwide | Shown at checkout | Charged by DHL | DHL ExpressEvery Swiss order |
| Rest of the EUYOUR SELECTION | £12€14 | 5 to 7 working days | Over £350 / €420 | Free over £350At checkout. Smaller orders: email before ordering |
| NORTH AMERICA | ||||
| United StatesYOUR SELECTION | Free | 5 to 7 working daysPlus customs clearance | On every order | Free over US$450At checkout. Smaller orders: email before ordering |
| CanadaYOUR SELECTION | CA$18£15 | 5 to 7 working days | Flat rate | Free over CA$50At checkout. Smaller orders: email before ordering |
| ASIA AND REST OF THE WORLD | ||||
| South KoreaYOUR SELECTION | £17.65 | 5 to 7 working days | Over £350 | Email before ordering |
| China, Japan, Mongolia, Australia, New ZealandYOUR SELECTION | £16€19 | 5 to 7 working days | Over £350 | Email before ordering |
| Other countriesYOUR SELECTION | On request | Email us before ordering | On request | Email before ordering |
Express outside the UK, Channel Islands and Isle of Man: free Express International is offered at checkout on orders over £350 to the rest of the EU, over US$450 to the USA and over CA$50 to Canada. For any other express delivery, please email enquiries@dennercashmere.co.uk before you place your order. Once an order is placed, standard shipping has already been charged and cannot be changed to express.
Collect it from our London shop, free.
Choose Store Pick-Up at checkout. Your order is usually ready within 4 hours during office hours, and you can check our in-store collection.
114 St John's Hill
London SW11 1SJ
Closed weekends and bank holidays
Duties and taxes by destination.
United Kingdom
VAT is included in every price you see.
United States
Since 29 August 2025 the US no longer allows duty-free entry for low-value parcels. Import duties and tariffs apply to every US order, whatever its value. They are charged at the US border by customs, not at checkout.
Europe and the rest of the world
VAT and duties are included in the price you see. There is nothing to pay on delivery.
Tracking your order.
Every order can be tracked. If a valid email address and phone number are provided at registration and checkout, a tracking number will be sent to you from the courier once your order arrives at their processing unit.
30 days to change your mind.
How to send a piece back from the UK or abroad, exchanges, refunds and what we can accept are all on our Returns and Refunds page.
When do you send orders?
We despatch Monday to Friday (excl. bank holidays) and do our utmost to process your order the same day it arrives. UK standard delivery is by Royal Mail 1st Class; please allow 5 working days. International orders take 5 to 7 working days with DHL. For UK Express next-day delivery, order before 1pm on a weekday.
Can I have express delivery outside the UK?
Free Express International is offered at checkout on orders over £350 to the rest of the EU, over US$450 to the USA and over CA$50 to Canada. Orders to Switzerland are sent with DHL Express. For any other express delivery, please email enquiries@dennercashmere.co.uk with the pieces you want and your delivery address before you place your order. Once an order is placed, standard shipping has already been charged and cannot be changed to express.
Will I pay anything when my parcel arrives?
Not for UK orders: VAT is included in the price. For Europe, Canada and the rest of the world, VAT and duties are also included in the price, so there is nothing to pay on delivery. For US orders, import duties are charged at the US border, not at checkout.
Do you deliver to my country?
Choose your country in the list above. If it shows Other countries, please email enquiries@dennercashmere.co.uk before you place your order and we will arrange delivery.
How do I track my order?
Once your parcel arrives at the courier's processing unit, the courier emails you a tracking number so you can follow it. Please make sure your email address and phone number are correct at checkout.
Which payment methods do you accept?
Credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, GlobePay and FAM Payments.
Can I collect my order instead?
Yes. Choose Store Pick-Up at checkout and collect from our London shop at 114 St John's Hill, SW11 1SJ, Monday to Friday, 10am to 5pm (excl. bank holidays). Orders are usually ready within 4 hours during office hours.
Still need help?
Office Monday to Friday, 9am to 5pm (excl. bank holidays). Our call centre takes calls seven days a week.