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Terms & Conditions

Denner Cashmere Ltd Privacy Statement
Denner Cashmere has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site:

Registered Company
Denner Cashmere Limited is a registered company in the UK No. 08047736 / VAT No. 252 1085 37.

Data Protection Act
Denner Cashmere Limited is registered under the UK Data Protection Act and is bound by its terms. No. Z8102279

Information Automatically Logged
We use your IP address to help identify you and your shopping cart. This enables us to track your sales and ensure that the site remains secure.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

How We May Use Your Information

We use the email address (unless you have unsubscribed) you have provided us through registration, order placement or email sign up to send you email communications via our email service provider, Emailvision . If you have placed an order online, we will send you administration emails related to your order to the email address you have supplied.

We may contact you by email or phone if you have raised a query regarding your order, if your payment has failed or to perform security checks to verify your identity. From time to time, we may contact you to invite you to take part in market research.

From time to time we may send you promotional material to the postal details you have supplied. This will be information related to Denner Cashmere ie. opening of a store in your area, special offer at your local store, new season brochure.
If you would like us to stop sending updates and special offers via email or in the post, please contact customer services and we are happy to update our records.  

We use the data received from cookies on our website to monitor and improve our website and marketing activity. Cookies help us to understand what marketing channel is working best for us and enables us to monitorusage from various channels. Cookies do not store any personally identifiable information, they offer us a view on visitor usage trends.

We take online payments for our website orders through our payment provider, Sagepay. Sagepay require your credit card details in order to process a transaction. They verify the billing details that we supply them aginst the cardholder details given to them by your bank. Denner Cashmere do not store or have access to your credit card details.

We use the tracking on our customer emails to see whether you have opened or clicked our emails. We rarely use this at a personal level, rather to understand open and click rates in general so that we can constantly improve our email communications. Any open and click data related to our customer emails are saved for 60 days.

We keep the personal and order details you have provided us when placing an order or registering online in our customer database on secure web servers. These servers are in a safe and secure environment and can only be accessed by named members of Denner Cashmere Ltd and our agency. Our customer database is managed by an in-house team. We use this information to monitor how our database is growing, how often customers typically shop with us and to analyse spending patterns throughout the year.

We may disclose your personal information to any member of Denner Cashmere Ltd for a specific purpose, to other companies whose sole purpose is to support our business operations or audit purposes and where it is necessary to coply with the applicable law. In the event of a police or government authority requesting informationn from us for an investigation, we are obliged to provide data to them.

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to understand consumer's wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission.

“Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which Denner Cashmere Limited are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows Denner Cashmere Limited to better understand our customers and to communicate with you more effectively. Please note, your personal information is not shared with any of the other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many customers who have bought from us in the last 0-12mths, and who have also bought from other members of the co-operative in the last 0-12mths, or the last 24mths, last 36mths etc.  To understand more please click through to Experian’s website to understand more about their marketing services.”

Our Site uses cookies to keep track of your shopping cart. This way when you return to the store to make further purchases your billing and shipping details will be displayed automatically saving you the inconvenience of entering them again.

(PLEASE NOTE: Cookies do not keep your credit card details these have to be entered every time for security purposes).

Order Forms
Our site uses an order form for customers to request information, products, and services. We collect contact information (like their email address), financial information (like their account or credit card numbers), and demographic information (like their post code).

Contact information from the order forms is used to ship purchases. The customer's contact information is also used to get in touch with the visitor when necessary.

Financial information that is collected is used to bill the user for products and services.

Mailing List
If you have opted to join our mailing list this is used to send you information regarding our products, we may from time to time offer our mailing list to carefully selected third parties. If you do not wish your address to be used by third parties, please email stating your address.

The secure payment procedure on our site is supplied by Protx, a very reputable UK-based company specialising in secure payments on the Internet. If you choose to pay by credit/debit card online, you will be transferred to Protx's web site where you submit your card details. Please click here and read more about Protx security and privacy.

Payment via PayPal
Orders paid for via PayPal will be charged immediately. This also applies to items that have a Due Date and are not available until a certain date.

Contacting The Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
Or by our postal details available on the contact us page